Privacy Policy

Last Updated: March 31, 2026

1. Introduction

RepairFlowHub ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website repairflowhub.info (the "Site") and use our services.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Site.

2. Information We Collect

2.1 Information You Provide Directly

We collect information you voluntarily provide when you:

• Fill out contact forms or service enquiry forms
• Request a quote or booking
• Send us emails or messages
• Call our business phone number
• Visit our physical location

This information may include:

• Full name
• Email address
• Phone number
• Motorcycle make, model, and year
• Service requirements and preferences
• Any other information you choose to provide

2.2 Information Collected Automatically

When you visit our Site, we automatically collect certain information about your device and browsing activity, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website
• Device identifiers

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide customer service
• To process service bookings and quotes
• To send you service reminders and updates
• To improve our website and services
• To comply with legal obligations
• To prevent fraud and ensure security
• To analyze website usage and trends
• To send promotional materials (with your consent)

4. Legal Basis for Processing

We process your personal information based on:

• Contractual necessity: To fulfill service agreements and respond to your requests
• Legitimate interests: To improve our services and prevent fraud
• Legal compliance: To meet Australian privacy laws and regulations
• Consent: When you explicitly agree to receive marketing communications

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:

• Service providers: Third-party vendors who assist us in operating our website and conducting our business (e.g., hosting providers, email services)
• Legal authorities: When required by law or to protect our rights and safety
• Business partners: With your consent, to provide services you've requested

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure HTTPS encryption for data transmission
• Secure data storage practices
• Limited access to personal information
• Regular security assessments

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Retention of Information

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Specifically:

• Service enquiry information is retained for 3 years
• Customer records are retained for 7 years (Australian tax requirements)
• Marketing consent records are retained until you withdraw consent

8. Your Privacy Rights

Under Australian privacy laws, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt-out of marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise any of these rights, please contact us using the information provided in Section 11.

9. Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to enhance your browsing experience. For detailed information about our use of cookies, please refer to our Cookie Policy.

10. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

RepairFlowHub
42 Mechanical Drive
Brunswick, VIC 3056
Australia

📞 Phone: +61 3 9455 0123
✉️ Email: [email protected]
🌐 Website: repairflowhub.info

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our Site and updating the "Last Updated" date. Your continued use of the Site following the posting of revised Privacy Policy means that you accept and agree to the changes.

13. Compliance with Australian Privacy Principles

This Privacy Policy complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). RepairFlowHub is committed to handling personal information in accordance with these principles.

14. ABN and Business Details

Business Name: RepairFlowHub
ABN: 12 345 678 901
Domain: repairflowhub.info
Location: Brunswick, Victoria, Australia